Refund and Returns Policy – Motor Technology

Important

Please contact us before considering returning any item(s).

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ben@motec.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Where possible items will be exchanged if they are defective or damaged with an item of the same or similar condition. If the same item is not available we will contact you to discuss the options available. change it for the same item, send us an email at ben@motec.co.uk and send your item to: Motor Technology, Unit 1, Chadkirk Business Park, Romiley, Stockport, SK6 3NE. Items listed as used at time of purchase can not be exchanged.

Shipping returns

To return your product, you should mail your product to: Motor Technology, Unit 1, Chadkirk Business Park, Romiley, Stockport, SK6 3NE .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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